Frequently Asked Question

1. How can I place an order?
You can easily place an order by clicking on “Add to Cart” and then “Checkout.” Fill in your delivery details and confirm your order.

2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery all over Pakistan.

3. How long will my order take to arrive?
Orders usually take 3 to 5 working days for delivery depending on your city and courier service.

4. How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via SMS or WhatsApp to track your parcel online.

5. What if I receive a damaged or wrong product?
In case of a damaged or wrong item, please contact us within 24 hours of receiving your order for exchange or return.

6. Do you deliver all over Pakistan?
Yes, we deliver in all major cities including Karachi, Lahore, Islamabad, Faisalabad, Multan, and across Pakistan.

7. What are the shipping charges?
We offer Free Delivery on selected items. Otherwise, standard delivery charges may apply (usually Rs. 200–300).

8. Can I open the parcel before payment?
You can check the product condition before payment only if the courier allows — please don’t break the seal unless confirmed by our team.

9. How can I contact customer support?
You can contact us via WhatsApp, phone, or email for any order-related queries or issues.

10. Do you offer refunds or exchanges?
Yes, refunds or exchanges are available under our Return Policy — the product must be unused and returned within 3 days of delivery.